Returns & Cancellation

We believe in delivering the best products which have gone through stringent quality checks before dispatch to customers. We guarantee the quality of our products and endeavour to provide absolute user satisfaction. If you are not completely satisfied with it upon delivery, we will offer you the comfort of returning/exchanging a product. All returns/exchange and cancellation of the product shall be governed by and subject to our Terms of Use as well as the below elaborated Returns and Cancellation Policies.

Cancellation Policy

Cancellation Initiation

  • Customer can raise a request to cancel her order(s) within 24 hours of placing the online purchase (and subject to non-shipment by that time, thereafter the policies under RETURNS clause detailed hereunder shall apply) only IF
    • Customer has purchased the undesired size/colour/style product;
    • Customer has fed in the incorrect billing/shipping address;
    • Customer has learnt that the purchase made was a result of fraudulent Activity or a phishing attack.
  • If an order consists of multiple products, customers can cancel her complete order & not partial items. The customer is then free to order only desired products next time.
  • Order cancellation can be completed by customers through ‘My Orders’ section after login to her Account on our website. Alternatively, customers may email/sms/WhatsApp to us with their cancellation request within above stipulated time

Refund Owing to Cancellation

    • Refund on the product value will be made to your Credit/Debit card/Net Banking/UPI account, whichever is the original mode of transaction during purchase.
    • Refund amount may reflect in the recipient’s account within 2-7 days depending upon the policies of the Issuing Bank.
    • “Vamanand Technokraft Pvt Ltd (LondonPrints)” reserves the Right to discretion & final decision on refund matters.

Replacement/Exchange Policy

Under this policy, a customer can request for replacement/exchange of a product after the order is delivered to the customer. The replacement/exchange policy is applicable only in the case of mismatch of product size. Please note that products purchased from ‘SALE’ categories (minor proportion of total products on the LondonPrints website) are not eligible for our replacement/exchange facility. For replacement/exchange of all other products (majority of products on the LondonPrints website), kindly refer following instructions:

  • Within 2 days of receiving the order shipment, the customer must inform her/his product replacement/exchange request to us by email (londonprints108@gmail.com) and ship the product back to us. Product replacement/exchange request is not allowed post this duration.
  • Once we receive the returned product(s) in original condition back at our warehouse, we will inspect the returned product. If returned products are in used or damaged condition, the customer will not be eligible for our replacement/exchange facility.
  • If the returned product is in original condition, we will ship the product replacement within 2 working days.
Please note that a replacement order cannot be replaced/exchanged/returned next time.

Returns & Refund Policy

Return implies cancellation of the order post receiving the delivery of the product owing to dissatisfaction with the product. Please note that products purchased from ‘SALE’ categories (minor proportion of total products on the LondonPrints website) are not eligible for our return/refund facility. For return/refund of all other products (majority of products on the LondonPrints website), kindly refer following instructions:

  • If the delivery executive presents you our shipment in a bad condition or is tempered with, the customer should refuse the package to delivery executive & inform us within 24 hours via email or WhatsApp channel.
  • A customer must inform her/his product return request to us by email (write to londonprints108@gmail.com) within 2 days of receiving the order shipment. Product return is not allowed post this duration.
  • Return & Refund process is as follows:
    • Within 2 days of receiving the order shipment, the customer shall ship the product back on her/his own cost & intimate us the shipment details by email.
    • Once we receive the returned product(s) in original condition back at our warehouse, we will inspect the returned product. If returned products are in used or damaged condition, the customer will not be eligible for our refund facility.
    • We will deduct refund processing fee of INR 99/- per product and refund bank charges of Rs 50/-, from the order amount & refund the remaining amount to the customer bank account within 2-3 working days.