GENERAL INFORMATION

Where do you source your products from & what’s the quality assurance ?

We source almost all products from our manufacturing unit. We are not a marketplace and come with decades of experience in apparel industry, thus ensuring that every shipped apparel is top quality. For more information about us and our history, please read the ‘About Us’ section of this website.

Will the colour of my product exactly the same as I see it on the website?

We have done our best to accurately display the colours of the fabric on our website, however the colours you see will also depend on the display settings and resolution of your monitor.

What is ‘My Account’ on LondonPrints website & is it mandatory to register for ‘My Account’ to shop here ?

‘My Account’ is a customer’s personal account on LondonPrints website. Registration for ‘My Account’ is not mandatory for shopping with us. You can shop on our website without registering. However, registering on LondonPrints website will help you in smooth order placement, shipment tracking, return/refund process and availing offers/discount vouchers. Please note all users (registered and non-registered) mandatorily need to share their mobile number to place order on our website.

Are there any hidden charges?

There are no hidden charges. The prices shown against each product are the final prices inclusive of GST and you wouldn’t be asked to pay any more than that.

Do you deliver all over India ?

Yes, we do deliver all over India. If delivery service is not available through our delivery partner companies, we will ship your order through India Post. This would be possible only for prepaid orders.

How should I cancel my order ?

We allow order cancellation, till the time order is not shipped. For cancellation request, customer should email to us at londonprints108@gmail.com. For a COD order, there is no cancellation free. For a prepaid order, cancellation fee is Rs 49/-

How do I contact you ?

You can message us on WhatsApp number 971-250-6000 from Monday to Saturday (10 am - 7:00 pm). Or drop us a mail at londonprints108@gmail.com. We'd love to help you with your queries.

PLACING ORDER

What payment modes are available on the website?

A customer can pay with a UPI account, debit/credit card, net banking & mobile wallets, using our secure payment gateway. Customers will get Rs 50/- automatic discount on payment via UPI.

We have also provided Cash on Delivery option on checkout for customer convenience, but this option may not be available for some pincodes.

What if the amount got debited from my account, but have not received any order confirmation email and message?

We send order confirmation email/message after payment gateway confirms successful payment (which is typically a few seconds). Sometimes, due to unforeseen reasons, the amount might be debited from your side but wouldn’t have been received by us yet. In most of such cases, payment amount gets automatically credited back to your bank account within 1-2 days. Do not worry, please contact us via email londonprints108@gmail.com or WhatsApp number 971-250-6000 and we'll guide you.

What happens after I have placed my order ?

Once you have placed your order, we will send you an order confirmation email/message. We will start packing up your order and start the delivery process. At every stage of this process we keep you posted on the latest action from our side. You can track your order on our website by visiting your “My Account” section.

Can I modify my delivery address?

Customers are required to provide a valid and complete delivery address to place order on LondonPrintswebsite. Once the order is placed, we can’t change the delivery address. In special cases, we may accept change of Delivery Address if product is not shipped from our warehouse. Once a product is shipped, delivery address can’t be changed. For such requests, please contact us via email londonprints108@gmail.com or WhatsApp number 971-250-6000.

Can I place order on phone?

We won’t be able to collect an order over phone. But we will help you, choose your products and any other support that you may need to place an order on our website. For this you can message us on our WhatsApp number 971-250-6000.

How can I use LondonPrints' coupon code or gift card ?

If you wish to pay with a LondonPrints discount code or gift card, please visit LondonPrints.in and select the products you want to purchase. Once you are redirected to the checkout page, you’ll see a textbox ‘Discount Code or Gift Card’ in the Order Summary section. Enter your coupon/gift code and your bill amount will be discounted as per the coupon/gift card value.

Is there a Bulk Order option on LondonPrints website ? Am I eligible for bulk order ?

We do have Bulk Order facility under which customers buying more than 10 products, are eligible for additional discounts upto 25%. However, bulk orders can’t be placed on our website. Please reach out directly to us via email londonprints108@gmail.com or WhatsApp number 971-250-6000 with your bulk order request and we will provide complete details.

SHIPPING & HANDLING

Are there any shipping charges?

We don’t charge customers separately for shipping cost. Shipping is free for the LondonPrintsbuyers. For more details, read our Shipping Policy on our website.

How can I track the delivery of my order?

For every order, we send shipment tracking link via email or whatsapp.

Alternately, customer can click on this link (https://londonprints.shiprocket.co/) and type her/his order number to track the shipment status.

How long does the shipment order take to deliver?

We try our best to ship your orders as soon as possible. Processing and dispatching an order ideally is done within 24 hours. The delivery time varies from city to city. Typically it takes 3-5 days for all metros & Tier 1 cities. Tier 2 & 3 cities may take 5 to 7 days. Some cities in North East India and J&K etc. may take minimum 7 to 10 days. Due to unforeseen reasons there might be delay in shipments and would appreciate your patience. We would definitely try our best to get your shipment delivered asap. We do mention a standard delivery date (5-7 days for most orders) in the order confirmation email/message.

What happens if no one is present to receive the package/shipment, at the address provided?

Keeping in view the ease of delivery, our courier partners will make 2-3 delivery attempts at the address specified by the customer. Beyond this they will inform us about the package, being non-delivered.

Can I open the shipped package before making the payment for COD orders?

No, the delivery person will hand over the package to you to open only once the cash payment has been made.

What do I do if my shipment is tampered?

If you think you have received the product in a bad condition or if the packaging is tampered with or damaged before delivery, please refuse to accept the package and return the package to the delivery person. Also, please email us at londonprints108@gmail.com or WhatsApp number 971-250-6000 mentioning your order number. We will ensure that a brand new replacement is issued to you with no additional cost.

RETURN & REFUND

What is LondonPrints’s Return Policy ?

We offer you the option of initiating shipment return request within 3-5 days of receiving the order shipment. Customer should email to londonprints108@gmail.com.

Full refund is processed if return is due to missing or different items in shipment package.

I am missing an item in my shipment, what do I do?

In the unlikely event you are missing an item from your order, this is probably due to your order being dispatched in separate parcels, if this is the case please check your emails, as we will have updated you via email on the status of your order. If the error is from our end, either we will promptly courier missing items or refund the amount.

How do I place a return/replacement request on LondonPrints?

To return/replace a product, customer should email to londonprints108@gmail.com. Customer will get reply with return instructions.

Do I get a Cash Refund for the returns made?

For prepaid orders, refund will be credited back to your original mode of payment account. For COD orders, customer need to provide her/his UPI-Id for us to process the refund, which will be done within 7 days of us receiving your UPI account details.

How long will it take me to receive the refund for my return?

Your refund is estimated to be credited in the account, used for order payment, upto 3 working days after initiating the refund. Please note that the timing of the actual account credit is dependent on multiple external agencies such as banks and payment gateways.