New Returns Policy

Returns Policy was last updated on 5th March 2024.

General Terms

1. Our Shirts & Kurtas are eligible for Returns, while Fashion Accessories (such as Chain & Pendants) are not eligible for Returns;
   
   
2. Customers can initiate return request within 10 days of receiving their ordered shipment. To initiate the return request, customers should email to londonprints108@gmail.com.
   
   
3. We will confirm customer's return request over email and arrange reverse-pickup from customer address within 2-3 days, subject to availability of reverse-pickup service in customers' pincode area.
   
   
4. Customer should pack the products properly before handing over the package to pickup-executive(or self-shipping).
   
   
5. If we receive returned items without original tags intact or in poor condition (worn/torn/stained), no refund or exchange will be applicable.
   
   
6. Refund will be offered in terms of our store credit. Customer can buy any product from our website with the store credit.
   
   
7. Shipping Charges are non-refundable.
   
   
8. After exchanging an order, second time exchange/refund on that order will not be applicable.

Exceptions to General Terms

1. If reverse-pickup facility is not available at customer area pincode, customer need to self-ship the products to our address (#3019, NTT-2, Behind New TT, Ring road, Surat-395002). To compensate for customer 's expense on self-ship, we will provide our store credit to the customer.
   
   
2. If a customer has ordered our biggest size (XXL) shirt & it doesn't fit to the customer, we will offer refund amount via bank transfer or UPI, after deduction of Rs 149/- per product. The customer is free to choose full order amount refund as our store credit.
   
   
3. If a product was purchased by customer at a discounted price under any of our discount offer, that product will not be eligible for exchange or refund facility.
   
   
4. If a customer has made online payment for her/his order and wishes to cancel the order before we have dispatched the shipment, we will refund the order amount back to customer's original bank account, after deduction of Rs 49/- as refund processing fees.

For any further clarification or queries, customer may reach to us by:

E-mail: londonprints108@gmail.com
WhatsApp Number: +91 97125 06000

- LondonPrints Team